💬 Chinese life companion Q&A｜Your exclusive life partner in Australia

"I just came to Australia and I don't know many things. No matter who I ask, no one knows."
“I can find information, but it’s all in English. I can’t understand it and I’m not sure.”
"It's obviously just a small matter. When I asked the study abroad agency, they didn't get back to me."

Have you ever encountered such a problem?

  • I don’t know where to apply for a transportation card or how to recharge it?

  • There is not enough hot water in the dormitory. Is there something wrong?

  • How to find someone to carpool to IKEA?

  • I want to change my phone card, but don't know which one is cheaper?

  • The water from the tap is yellow, what should I do?

  • Don’t know which rice cooker or adapter to buy?

We are willing to patiently help you answer these "little things" in life.
The [Chinese life companionship and Q&A service] provided by ZeroWorry·Aussie is not a "product", but a source of peace of mind after you land .

🧡 Service includes:

✅ WeChat customer service online answering questions (reply immediately during working hours)

You can ask any questions you encounter in life through WeChat, and we will reply to you as soon as possible, explain clearly in Chinese, and give clear solutions .

✅ Local life recommendations & practical strategies

Based on your location and needs, we recommend:

  • Supermarket/Chinese store/Fast food/Printing/Optics store

  • Processing procedures for Internet, water and electricity, transportation cards, and medical insurance

  • Guides for school registration, housing search, car rental, moving, etc.

✅ Emergency support & emergency guidance

If you are locked out in the middle of the night, lose your phone, or encounter an emergency, you can contact us urgently. We will tell you what to do first and try to coordinate local resources for you.

✅ You can make an appointment for offline life companion services (such as buying furniture/opening a card/city guidance, etc.)

For supporting services, you can make an appointment for us to accompany you to do errands, go shopping, visit schools, and get familiar with the city.

👥 Who is it suitable for?

  • I just came to Australia and I am unfamiliar with the place. I have no friends.

  • I don't want to ask dozens of people about every little thing , I hope someone I know can answer my questions at any time.

  • I am not confident in English and hope someone can explain the process clearly in Chinese.

  • People who don’t want to be cheated, afraid of taking detours , but don’t know where to find information

🌟 Our advantages

  • All communication in Chinese, no matter what you say, we understand

  • All team members have lived in Australia for more than 5 years and can share their experience of "using and trying"

  • We are not customer service robots, but "friend-like consultants" who will answer your questions seriously.

  • Not only answers, but also "accompany you to do it"

💬 Real feedback from international students

"It was Saturday afternoon when I first arrived. I didn't have a phone card and I didn't know the place. It was your staff who taught me how to connect to the airport Wi-Fi and told me step by step how to buy an Opal card. I was really touched."
——@Yiru, a freshman at a university in New South Wales

"I just wanted to ask which supermarket was cheaper, but you helped me find the route and business hours, and also told me how to buy a meal card. It was so thoughtful."
——@Wang, undergraduate student at University of Technology Sydney

📞 How to use?

  1. Add WeChat customer service, note "Life Q&A"

  2. Ask questions anytime, we will respond quickly

  3. If you need offline companionship, you can make an appointment for specific service time and items

  4. After serving, join our life community group and meet more friends!

In Australia, there are people who are willing to listen to you carefully in Chinese and can tell you what to do next.
ZeroWorry·Aussie——Not just a pick-up at the airport, but also the first friend you meet in this land.