❓FAQ｜Before you ask, we have prepared the answer
1️⃣ This is my first time in Australia, what service is best for me?
We recommend that you use the [Airport Pickup + Landing Assistance] service package.
This includes airport pick-up, guidance on applying for phone cards/bank cards, luggage handling, daily necessities, route explanations, etc., so that you can feel at ease and integrate into life on the first day .
2️⃣ I am not good at English, can I communicate in Chinese throughout the process?
Of course. All our services support full Chinese communication , including WeChat consultation, offline accompaniment, document explanation, etc.
You can express your needs in the language you are most familiar with, and we will handle the unfamiliar processes for you.
3️⃣ What areas does your airport pick-up service cover? Is it also possible to pick up in the early morning/delayed?
We currently provide airport pick-up service in Sydney city and surrounding major university areas .
No matter what time you land - early morning, early morning, or delayed, we will arrange for someone to confirm in advance + wait in real time , so that you can feel at ease when you land.
4️⃣ Can you help me rent a house? Can you accompany me to look at houses?
Of course. We provide rental assistance + offline viewing services , including house recommendation, intermediary communication, on-site accompaniment, contract review, etc.
We are familiar with Sydney's popular areas and know where they are safe, convenient for living and cost-effective.
5️⃣ I am already in Australia, can I still use your services?
Of course! Our service is not only for new students who have just arrived in Australia , but also for those who are already in Australia but still need support or a community to make friends .
Whether you want to change houses, make new friends, consult about immigration, or join a group, you can contact us.
6️⃣ Are you a study abroad agency?
We are not a traditional agent, but more like a companion and problem solver in your life in Australia .
We don't sell courses, we don't pressure orders, and we don't deceive people. Instead, we use our life experience, real resources, and local companionship to help you solve various problems you may encounter in Australia.
7️⃣ Is the service expensive? Are there any packages?
Our prices are open and transparent. Some services are charged on a per-time basis (such as airport pickup and house viewing) , and we also have combination packages such as landing packages and community memberships .
You can choose according to your needs, or contact us to customize a plan that suits you.
8️⃣ I’m not sure if I need your service, can we chat first?
Of course you can. You can add our customer service WeChat at any time, communicate and consult for free, and then decide whether to use the service .
We don’t sell or pressure you, we just listen to you carefully and help you analyze clearly.
9️⃣ What should I do in an emergency? For example, if I am trapped at night/my things are lost/I am cheated?
We provide emergency response assistance .
Although it is not a 24-hour hotline, we will respond on WeChat as soon as possible and let you know what to do first . We will also assist in contacting relevant resources (such as calling the police, reporting a crime, student services, etc.) as appropriate.
1️⃣0️⃣ How to make an appointment? How long does it take to confirm?
You just need to add our customer service WeChat or fill in the official website appointment form.
We will confirm the information and arrange the service with you within 24 hours . Emergency services (such as temporary airport pick-up) can be coordinated expedited and responded flexibly.
📞 Still have questions?
Feel free to scan the QR code and add our customer service WeChat at any time. We are always waiting for you to chat in Australia.